In a strict sense of the definition, a vape pen is only a power source like any vape mod. In reality, when people refer to vape pens, the assumption is a whole kit: a vape pen and a cartridge loaded up with a vape juice oil. Ascribing a level of safety with a vape pen requires knowing what’s in the cartridge on the pen, what strength is being used, who made it, how often it’s being used, and who’s using it.

Even without knowing those particulars, there are a couple points that are known: if you recreationally inhale substances other than air, you pose a risk to your respiratory system at the very least. The risks involved in using vape pens depends largely on if you’re using them as an alternative to smoking. The Royal College of Physicians report, which was published by Public Health Egland (PHE), has made it clear: vaping is at least 95% safer than smoking. Not 100% safe on its own, but safer than the dangers of smoking.

If you use vape pens for vaping Aromatherapy-derived products, the same psychological and physiological implications from consuming a mind-altering substance remain, but without the multitude of health hazards from inhaling combusted plant matter. Similarly, in the case of using a vape pen to vaporize nicotine vape juice, the nicotine is still nicotine and it poses strong habit-forming possibilities. Still, just as the case with aromatherapy-derived products, the elimination of inhaling combusted particulate matter eliminates a host of concerns inherent to smoking anything.

 

Online Order and Customer Service - FAQ 

 

 Why are the options grayed out in the drop-down menu? 

 The selection you would like may be out of stock. Most items are restocked within 2-3 weeks. Juice is normally restocked within 1-2 weeks. 

 

 Do you offer any discounts? 

Coming Soon!

 

Do you ship to all 50 states? 

Yes!

 

 Declined Order that charged your account? 

 All of our transactions are ran as credit. For any attempted online purchase, your bank may place a hold on the funds. If the order was declined by our system, we have not accepted the funds. Declined transactions are confirmed immediately in our system. However, your bank may still have a pre-authorized hold. It will normally take your bank 1-5 business days to confirm that we have not accepted the funds. 

 

How can I pay for the order? 

 We accept Visa, American Express, Discover and Mastercard. You can use a debit card; however, all transactions are run as credit card transactions. 

 

 Can I use a gift card or pre-paid card? 

 Yes. Please note, ALL refunds issued will be to the card used to place the order. This is a no exception rule. Please keep your card in case you need to utilize the return policy. Also, it is best to register the card online so that there is a billing address attached to the card. Registering the card prior to placing an order will help alleviate check out issues. 

 

 Can you hold an item for me? 

 Unfortunately, we do not hold items. We also do not offer pre-sale or backorders. 

 

 Can you ship to a shipping forwarder? 

  Yes, we can. However, this is not something we provide so it will need to be set up prior to placing your order. Please know that once a package has been delivered to the shipping forwarder, it is no longer the responsibility of Zen710 as many forwarders will open and repackage your purchase. 

 

 Processing Status: 

 

1. Why hasn’t my order shipped? 

 

We do have a processing time of 24-72 hours on all orders. If you have not received an email regarding your order, your order is processing without issue and will ship out as soon as possible. However, most orders are shipped out within 24 hours. 

 

 2. How can I change something on my order? 

 

You have a 30-minute window to cancel or change your own order after it is placed. If you cancel your order in this time, the transaction will be voided which means we stopped the transfer of funds before it could be completed. You may see a pending charge on your account, however this is only a temporary hold put in place by your bank. It may take 1-5 business days for the hold to be released by your bank as they need to confirm the funds were not accepted.After 30-minutes, we cannot guarantee changes or cancellation. If you need a change after the 30-minute window, please email us as soon as possible with your order number and the specifics of the changes requested. Changes to the order can extend processing times. Once an order has been sent to our shipping department, we are unable to make changes of any kind.Order has shipped:1. What are business days?Business days are Monday through Friday. All shipping methods are in business days. 

 

 3. My FedEx package was not delivered Saturday. 

 

 We do not offer Saturday delivery. All shipping methods are in business days. 

 

 4. USPS has not updated my tracking. 

 

USPS sometimes skips a few of their scans or all the scans until it reaches the destination city. Please do not be alarmed. If you have not received your package by the end of your shipping time frame, please let us know. 

 

5. My international order has not been delivered yet. 

 

Please keep in mind the delivery time frames and customs clearance processing times. Please contact your country's customs agency. Zen710 is not responsible for any duties or taxes due at customs. If your package is seized by customs due to your country’s importation laws, Zen710 will not be held responsible. Please be aware of your own counties importation laws prior to placing orders. 

 

6. My package may be lost. 

 

Please reach out to your shipping carrier to file a claim once the package has exceeded its shipping time frame. Once you have filed a claim, you can inform us of this issue with the claim number. 

 

Order Delivered: 

 

1. There was something wrong with my order. 

 

Any erroneous shipping errors must be reported within 48 hours of the last tracking update. This includes incorrect items or package not being delivered. 

 

2. How can I return something? 

 

We do have a 30 day return policy. Please email us regarding any issues you may be having. The more detail you can provide, the more expedient the situation can be handled. 

 

3.Why do you need a photo or video of my defect? 

 

This is to help us best see and understand the issue you are having. We are also able to speed up parts of the return processing if you have provided us with a video so that we may issue you a refund, replacement or store credit sooner. 

 

4. Can I return just the part that is defective? 

 

Usually, When an item is found to be defective, the entire order needs to be returned. Returning only part of your kit can result in a decline of your return. 

 

5. I do not want to be without a device during the return process. 

 

All forms of compensation, whether it be a refund, store credit or replacement are issued once the item has been returned. One option is to purchase a replacement device. Once received you can return the defective item back for a refund or store credit. Please keep in mind, we have a 30 day return policy. Any return needs to be received before this period ends.